Refund & Cancellation Policy

Last updated 27 August 2026

This policy explains when you may cancel an order, when Wrapchik issues a refund, and the expected processing time. It applies to orders placed through the Wrapchik app and forms part of our Terms and Conditions.

Cancelling an order yourself

• You may abandon an unpaid checkout or clear the cart before payment completes.
• Payment confirmation sends the order to the kitchen queue. The app does not provide customer cancellation after payment, so contact support at once.
• Support reviews a cancellation request against the current order status and kitchen progress. We do not accept a change-of-mind cancellation after preparation begins.

When we cancel an order

We may cancel an order if an item becomes unavailable, the restaurant stops service, or we cannot complete delivery for a reason within our control. Contact support if a paid order is cancelled. Staff must review and arrange any eligible refund; changing the order status does not trigger a refund automatically.

When you may qualify for a refund

• We cancelled your order, or could not deliver it.
• An item was missing from what arrived.
• You were sent the wrong item.
• The food arrived damaged, contaminated, spoiled, or otherwise unsafe to consume.
• You were charged and no confirmed order exists against the payment.

When you may not get a refund

• The food was made correctly and delivered, but you changed your mind.
• You gave a wrong hostel or phone number and we could not deliver.
• You remained unreachable after reasonable contact attempts when delivery arrived.
• The order took longer than the estimate. Times shown in the app are estimates, not guarantees.

How to raise a refund

Contact us as soon as possible, preferably on the day of delivery, while staff can investigate the order. Call 95019 72435 or email wrapchik2@gmail.com with your order number and a short description of the issue. Include a photo when it helps show a missing, incorrect, damaged, or unsafe item. You may also visit the counter.

Review and payment of refunds

Support reviews each request against the order record and available evidence. If we approve a refund, we will confirm the amount, payment route, and expected timeline.

• Where the payment provider supports it, we return the approved amount to the original payment method. Support will explain any manual step that applies.
• Provider and bank processing times vary. The timeline starts after Wrapchik confirms that it has initiated the approved refund.
• We do not charge a fee for reviewing or processing a refund.

Failed and duplicate payments

If your account is debited but the app does not show a confirmed order, do not pay again. The bank or payment provider may reverse an unsuccessful payment without action from Wrapchik. Contact us with the transaction reference so we can trace its status. We investigate suspected duplicate charges and, where appropriate, arrange a refund.

Your rights

Nothing in this policy removes any right you have under Indian consumer law, including the Consumer Protection Act, 2019.