This policy explains when you can cancel an order, when we will refund you, and how
long the money takes to come back. It applies to every order placed through the
Wrapchik app. It sits alongside our Terms of Service.
Cancelling an order yourself
While an order is still awaiting payment, you can cancel it in the app at no
cost. Nothing has been charged and nothing has been cooked.
Once payment is confirmed, the order goes into the kitchen queue. From that point
it generally cannot be cancelled, because we start making the food straight
away.
If you need to cancel just after paying, contact us immediately. If the kitchen
has not started your order, we will cancel it and refund you in full. This is not
guaranteed — it depends on how far along the order is.
When we cancel an order
Sometimes we cannot complete an order — an item runs out, the kitchen closes early, or
delivery cannot reach you. If we cancel a paid order for any reason, you get a full
refund of the affected items. You do not need to argue for it.
When you get a refund
We cancelled your order, or could not deliver it.
An item was missing from what arrived.
You were sent the wrong item.
The food arrived in a state you could not reasonably eat.
You were charged and no confirmed order exists against the payment.
When you may not get a refund
The food was made correctly and delivered, but you changed your mind.
You gave a wrong hostel or phone number and we could not deliver.
You were unreachable when delivery arrived and the food was left or spoiled.
The order simply took longer than the estimate. Times shown in the app are
estimates, not guarantees.
How to raise a refund
Tell us the same day, while we can still check what happened. Email
wrapchik2@gmail.com with your order number
and what went wrong, or come to the counter. A photo helps for anything about the
food itself. We would rather fix it than argue about it.
How refunds are paid
Refunds are made through Paytm, our payment gateway, back to the same UPI account
you paid from. We cannot refund to a different account, or in cash.
We approve refunds within 2 working days of agreeing to one.
Once approved, the money usually reaches your account within
5 to 7 working days. The exact time depends on your bank, not
on us.
Refunds are for the amount paid for the affected items. We do not charge a fee
for processing a refund.
Failed and duplicate payments
If money leaves your account but the app does not show a confirmed order,
do not pay again. The payment was either never completed at our end
or will reverse on its own. Contact us with the UPI transaction reference and we will
trace it. Genuine duplicate charges are refunded in full.
Your rights
Nothing in this policy removes any right you have under Indian consumer law,
including the Consumer Protection Act, 2019.