Shipping & Delivery Policy

Last updated 27 August 2026

Wrapchik prepares food to order and provides on-campus delivery through restaurant staff. In this policy, “shipping” means delivery to an eligible campus hostel. This policy forms part of our Terms and Conditions.

Where we deliver

We deliver only to hostels on the college campus we serve. You choose your hostel in the app at checkout. We do not deliver off campus, and we cannot deliver to an address that is not on the hostel list.

Delivery charges

The app currently includes delivery in the menu total and does not add a separate delivery, packing, or surge fee. Review the total shown at checkout before payment.

How long it takes

• The app calculates an estimated time from the current kitchen load and operational settings. Check the latest estimate on the order screen.
• Delivery staff may carry several orders on one trip. Kitchen demand, route order, campus access, and weather can affect arrival time.
• All times are estimates, not guaranteed delivery times.
• At peak times the kitchen reaches capacity and you may be offered the waitlist instead of immediate payment. Waiting times then depend on how quickly current orders clear.

Order tracking

Standard delivery orders show progress from confirmation through preparation, delivery, and completion. During restaurant-controlled Rush Hour operation, the app may show a separate counter-handoff status. Wrapchik does not provide live GPS tracking of delivery staff.

Being reachable

Provide the correct hostel and a reachable phone number. Keep your phone available after the app marks the order out for delivery. If staff cannot locate or contact you after reasonable attempts, they may continue the route. We may decline a refund when delivery fails because of incorrect details or your unavailability.

Counter handoff during Rush Hour

Customers cannot select counter collection as a standard checkout option. When the restaurant enables Rush Hour operation, the app may direct an order to counter handoff. Follow the status and collection instructions shown for that order.

When delivery does not happen

Contact support if Wrapchik cannot complete delivery because an item became unavailable, the restaurant stopped service, or no delivery capacity was available. Eligible refunds require support review and do not occur automatically when an order status changes. See the Refund & Cancellation Policy for the request process.

Service availability

The restaurant can pause new orders when service is unavailable or the kitchen reaches capacity. Check the app for the current ordering status before relying on delivery.