Wrapchik

Shipping & Delivery Policy

Last updated 26 August 2026

Wrapchik makes food to order and delivers it on our college campus. There is no courier and nothing is posted, so "shipping" here means our own staff bringing your order to your hostel. This policy sits alongside our Terms of Service.

Where we deliver

We deliver only to hostels on the college campus we serve. You choose your hostel in the app at checkout. We do not deliver off campus, and we cannot deliver to an address that is not on the hostel list.

Delivery charges

Delivery is included. The price you see at checkout is the full amount — there is no separate delivery fee, packing fee, or surge charge added afterwards.

How long it takes

• Most orders arrive in about 15 to 30 minutes from the moment payment is confirmed.
• Our delivery staff carry several orders per trip and drop them one by one, so the exact time depends on where you are on the route and how busy the kitchen is.
• The app shows a live estimate that updates as the queue moves. It is an estimate, not a guaranteed delivery time.
• At peak times the kitchen reaches capacity and you may be offered the waitlist instead of immediate payment. Waiting times then depend on how quickly current orders clear.

Order tracking

You can follow your order in the app from confirmed, through preparing, to out for delivery and delivered. We do not offer live GPS tracking of the delivery person.

Being reachable

Please give the correct hostel and a phone number you will answer, and stay reachable once your order is out for delivery. If we cannot reach you, our staff will wait a short while and then move on to the rest of the route — food left at a hostel gate goes cold, and we cannot refund an order that failed because we could not find you.

Collecting yourself

You can collect an order at the counter instead of having it delivered. Orders for collection are ready at the same time they would otherwise have gone out for delivery.

When delivery does not happen

If we cannot deliver your order for a reason that is ours — the kitchen closed, an item ran out, nobody was free to deliver — you get a full refund of the affected items. See the Refund & Cancellation Policy for how that works and how long it takes.

Hours

Delivery runs during the restaurant's opening hours. Orders cannot be placed when the restaurant is closed or has paused new orders, and the app will tell you when that is the case.