Terms and Conditions

Last updated 27 August 2026

These Terms and Conditions govern your use of the Wrapchik app and orders placed with the Wrapchik campus restaurant. By creating an account or placing an order, you agree to these terms and the policies linked below.

Who can use Wrapchik

Wrapchik serves the college campus shown in the app. You need an active phone number to sign in. You are responsible for the information you provide and for activity on your account. Contact us if you believe someone has used your account without permission.

Placing an order

• The checkout screen shows the total amount payable. We recheck menu prices and availability before creating the order, so review the total before you pay.
• We confirm an order after the payment provider and our server verify payment. Until then, the kitchen has not accepted the order.
• Menu items can become unavailable. If we cannot supply a paid item, contact support so staff can review and arrange any eligible refund.
• Provide an accurate hostel and a reachable phone number. Incorrect or incomplete delivery information can delay or prevent delivery.

Waitlist and busy periods

The kitchen handles a limited number of orders at once. When it is full you can join the waitlist before payment. When a slot opens, the app holds it for the time shown. If notifications are enabled and delivery is available, you may also receive a push notification. Check the app for current status. If you do not complete payment before the hold expires, we release the slot to the next person. You may join the waitlist again. Queue positions and wait times are estimates.

Payment

Paytm processes UPI payments for Wrapchik. If your account is debited but the app does not show a confirmed order, do not make a second payment. Contact support with the transaction reference so we can trace the payment.

Cancellations and refunds

• You may abandon an unpaid checkout or clear the cart before payment completes.
• After payment confirmation, contact support at once. We can cancel the order only after staff review its status and kitchen progress.
• If we cancel a paid order, cannot deliver it for a reason within our control, or supply a wrong or missing item, contact support for review of an eligible refund.
• Refunds require support review and do not occur automatically when an order status changes. We will confirm the amount, payment route, and expected timeline if approved.
• Report a food-quality or order issue as soon as possible, preferably on the same day, by calling 95019 72435, emailing wrapchik2@gmail.com, or visiting the counter.

Full details, including refund timelines and what happens with failed or duplicate payments, are in our Refund & Cancellation Policy.

Delivery

Delivery staff take orders to campus hostels in batches, so delivery times vary with kitchen demand and route conditions. Keep your phone reachable after the order leaves the restaurant. We may decline a refund if delivery fails because you provided wrong details or remained unreachable after reasonable contact attempts.

Where we deliver, what it costs and how long it takes are set out in our Shipping & Delivery Policy.

Using the app properly

Do not place fraudulent orders, interfere with the app, access another person's account, or threaten or harass staff. We may restrict or suspend an account involved in misuse and may report unlawful conduct to the relevant authorities.

Availability

Check the app for current ordering availability. The app depends on network, hosting, payment, and messaging services. We may pause ordering for maintenance, kitchen capacity, safety, or events outside our control.

Intellectual property

The Wrapchik name, logo, app, website, menu photographs, item descriptions and the text on these pages belong to us or our licensors. We grant you a limited, non-transferable right to use the app for personal ordering. Without our written permission, do not:

• copy, reproduce or republish any part of the app or this site;
• use the Wrapchik name or logo for your own service, page or listing, or in a way that suggests we endorse you;
• scrape, harvest or bulk-download our menu, prices or photographs, whether by hand or with automated tools;
• reverse engineer, decompile or try to extract the source of the app; or
• reuse our content to build or train a competing product.

You retain ownership of material you send us, such as a complaint, order photo, or suggestion. You allow us to use it to handle your request, investigate the issue, and improve the service. Third-party names that appear in the app, such as Paytm, Truecaller and WhatsApp, belong to their respective owners.

Limitation of liability

We remain responsible for the food we supply and for the order you paid for. Our Refund & Cancellation Policy explains the remedies available for missing, incorrect, undelivered, or unacceptable items.

To the extent permitted by law, Wrapchik is not responsible for indirect losses caused by delay or service interruption, or for failures outside our reasonable control. Examples include campus network or power failures, provider outages, severe weather, strikes, and campus restrictions.

Contact the restaurant before ordering if you have an allergy or dietary requirement. Our kitchen handles vegetarian and non-vegetarian food in the same space and cannot guarantee that any item is free from a particular ingredient or cross-contact.

These terms do not exclude liability that Indian law does not allow us to exclude. They also do not remove your rights under applicable consumer law, including the Consumer Protection Act, 2019.

Changes to these terms

We may update these terms when the app, our operations, or legal requirements change. The date at the top identifies the current version. The terms displayed when you place an order apply to that order.

Governing law

Indian law governs these terms. Courts and consumer forums with jurisdiction under applicable law may hear disputes.